Solutions / 07 · Engineering and IT
AI for engineering and IT
Custom agents take the tickets, the access requests and the reporting scripts, so your week goes back to shipping.
Teams we build for
- Hoyes Michalos
- Nurse Next Door
- Fedi
- UBC Sauder
- Merchant House Capital
- Picton Mahoney
- Campbell Froh May & Rice LLP
- Barnakl
- Hungerford
- Breez
Teams we build for
- Hoyes Michalos
- Nurse Next Door
- Fedi
- UBC Sauder
- Merchant House Capital
- Picton Mahoney
- Campbell Froh May & Rice LLP
- Barnakl
- Hungerford
- Breez
Teams we build for
- Hoyes Michalos
- Nurse Next Door
- Fedi
- UBC Sauder
- Merchant House Capital
- Picton Mahoney
- Campbell Froh May & Rice LLP
- Barnakl
- Hungerford
- Breez
The engineering and IT day, drawn twice
The dashed lane is the day by hand. Below it runs the same day on the system, and the dashed node in the middle is a person approving every consequential step before it ships.
The dashed lane across the top is the Engineering and IT day by hand: Triage overnight alerts, tickets, Reset passwords, grant access, Patch the failing report script and Push project work to evening. Below it, Issue tracker, Code repository and Monitoring feed the agents, every consequential action waits at your approval, and the approved work lands in Approvals, Dashboard and Brain.
The day by hand
- 01Triage overnight alerts, ticketshuman
- 02Reset passwords, grant accesshuman
- 03Patch the failing report scripthuman
- 04Push project work to eveninghuman
The day on the system
- 01Issue tracker
- 02Code repository
- 03Monitoring
- 04Agents
- 05Your approvalhuman
- 06Approvals
- 07Dashboard
- 08Brain
What the cto is actually dealing with
- 01
Every automation request lands on you
Sales wants a report, ops wants an export, finance wants a sync. Each one becomes a small script that you now own forever.
- 02
Routine tickets interrupt real work
Password resets, access grants and printer questions arrive all day. Each one breaks the block of focus you needed for the actual project.
- 03
The reporting stack is a pile of scripts
Cron jobs, spreadsheets and a Zapier account hold the company's numbers together. Only you know why the Tuesday job fails.
- 04
The runbook is whatever you remember
The runbook is whatever you remember under pressure. When you take a week off, things wait or break.
- 05
You vet AI pitches instead of building
Every tool you already pay for now sells an AI add-on. Someone has to work out what is real, and that someone is you.
What we build for engineering and IT
IT queue triage
Reads every incoming ticket, resolves the routine ones with a drafted reply, and routes real incidents to a human with the context already gathered.
Access request gate
Joiner, mover and leaver changes are drafted from the request, wait in your approvals queue, then execute in your identity provider with a full log.
Alert noise filter
Watches your monitoring feeds, groups duplicates, checks new alerts against past incidents, and pages you only when something needs a person.
Runbook builder
Turns each resolved incident into a runbook in the brain. Next time the same failure hits, chat serves the fix before anyone escalates to you.
Internal request intake
When another department asks for an automation, an agent gathers the requirements, drafts a scoped spec, and hands you a decision instead of a meeting.
Ops reporting hub
Pulls your issue tracker, repos and monitoring into dashboards that build themselves. The cron jobs and copy-paste spreadsheets retire.
Built from these systems
Every workflow above is one of these systems, configured for engineering and IT. Each has its own page, with the pipeline drawn and the line we do not cross written down.
The surface your team runs it from
Drawn in code from the panel you actually get, not a doctored screenshot. Where a real number would sit, the panel shows a label, because numbers on this site have to trace to a source.
Nothing you can't undo runs without your yes.
The draft
Risk, reversibility and expiry stated
WaitingApproveThe plan
Risk, reversibility and expiry stated
ApprovedApproveThe number
Risk, reversibility and expiry stated
ApprovedApprove
The numbers we put in writing
| Term | In writing |
|---|---|
| The promise | 5x ROI in 30 days |
| The baseline | Signed before we build |
| The clock | Starts at deployment |
| If we miss | We keep working free |
We guarantee 5x ROI inside 30 days of deployment, in writing, measured against a baseline you sign before we build. If the system misses the bar, we keep working for free until it clears.
Wired into your stack
Reads from
- Jira
- GitHub
- Zendesk
- Datadog
- Sentry
- Google Workspace
- Microsoft 365
- Confluence
Acts in
- Okta
- Microsoft Entra ID
- Jira
- GitHub
- Slack
Reports to
- Grafana
- Google Sheets
- Power BI
- Slack
The numbers in engineering and IT
84% of developers use or plan to use AI tools, up from 76% a year earlier, per the 2025 Stack Overflow Developer Survey.
Stack Overflow · 2025
66% of developers say their biggest frustration with AI tools is answers that are almost right, and 45% say debugging AI-generated code takes more time, in the same survey.
Stack Overflow · 2025
90% of technology professionals use AI at work, yet 30% have little or no trust in AI-generated code, per DORA's 2025 State of AI-assisted Software Development.
DORA (Google Cloud) · 2025
19.2% of Canadian businesses now use AI to produce goods or deliver services, triple the rate of two years earlier, per Statistics Canada.
Statistics Canada · 2026 · 9,251 business responses from a 21,105 sample, fielded April to May 2026 (Canadian Survey on Business Conditions)
Run your numbers.
Your operations
Savings use the low end of our hours-reclaimed range. The math is conservative on purpose.
The math
Calculated at the low end of every range.
Every first build is covered in writing: 5x ROI in 30 days. Or we work for free.
Where this lands hardest
The same build, read by sector. Each of these pages argues from the industry's systems instead of the role's day.
Financial services→
Lean IT under heavy compliance, which is what the gated approval pattern is for.
Construction→
Site software, office systems and reporting usually land on one technical person.
Logistics→
Dispatch, telematics and ERP integrations are an engineering queue wearing an operations badge.
Manufacturing→
One small team owns every system on the floor, where OT meets IT.
We have built this once
Every number on these is labelled with how it was measured and the date it was read.
Questions, straight answers
Where the system stops
What we will not automate
No agent gets standing production access, so deploys, schema changes and admin grants run only after your explicit sign-off.
Agents run on scoped credentials you grant, every action is logged, and nothing writes to production without a human approval.
Three ways to start
First build
One system, fixed scope, built on your own instance and covered by the guarantee.
Start free. Know your number in five days.
A 3 to 5 day audit of your operations, ending in a plan with the ROI math attached. No obligation.