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Solutions / 07 · Engineering and IT

AI for engineering and IT

Custom agents take the tickets, the access requests and the reporting scripts, so your week goes back to shipping.

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Teams we build for

  • Hoyes Michalos
  • Nurse Next Door
  • Fedi
  • UBC Sauder
  • Merchant House Capital
  • Picton Investments
  • Campbell Froh May & Rice LLP
  • Barnakl
  • Hungerford
  • Breez

The engineering and it day, drawn twice

The dashed lane is the day by hand. Below it runs the same day on the system, and the dashed node in the middle is a person approving every consequential step before it ships.

FIG. 01
Engineering and IT: the day by hand and on the systemThe dashed lane across the top is the Engineering and IT day by hand: Triage overnight alerts, tickets, Reset passwords, grant access, Patch the failing report script and Push project work to evening. Below it, Issue tracker, Code repository and Monitoring feed the agents, every consequential action waits at your approval, and the approved work lands in Approval queue, Morning brief and Ask your brain.Triage overnightalerts, ticketsReset passwords,grant accessPatch the failingreport scriptPush projectwork to eveningIssue trackerCoderepositoryMonitoringAgentsYourapprovalApproval queueMorning briefAsk your brainThe day by handThe day on the system
Engineering and IT: the day by hand and on the system.REV 2026.08

What we build for engineering and IT

IT queue triage

Reads every incoming ticket, resolves the routine ones with a drafted reply, and routes real incidents to a human with the context already gathered.

Custom agents →

Access request gate

Joiner, mover and leaver changes are drafted from the request, wait in your approvals queue, then execute in your identity provider with a full log.

Custom agents →

Alert noise filter

Watches your monitoring feeds, groups duplicates, checks new alerts against past incidents, and pages you only when something needs a person.

Custom agents →

Runbook builder

Turns each resolved incident into a runbook in the brain. Next time the same failure hits, chat serves the fix before anyone escalates to you.

Custom agents →

Internal request intake

When another department asks for an automation, an agent gathers the requirements, drafts a scoped spec, and hands you a decision instead of a meeting.

Custom agents →

Ops reporting hub

Pulls your issue tracker, repos and monitoring into dashboards that build themselves. The cron jobs and copy-paste spreadsheets retire.

Operations hub →

The surface your team runs it from

Drawn in code from the panel you actually get, not a doctored screenshot. Where a real number would sit, the panel shows a label, because numbers on this site have to trace to a source.

Tour the platform

The AI proposes. You approve. Nothing sends itself.

  • The draft

    Risk, reversibility and expiry stated

    WaitingApprove

  • The plan

    Risk, reversibility and expiry stated

    ApprovedApprove

  • The number

    Risk, reversibility and expiry stated

    ApprovedApprove
The approval queue, drawn from its own copy

The numbers we put in writing

The guarantee, line by line
TermIn writing
The promise5x ROI in 30 days
The baselineSigned before we build
The clockStarts at deployment
If we missWe keep working free

We guarantee 5x ROI inside 30 days of deployment, in writing, measured against a baseline you sign before we build. If the system misses the bar, we keep working for free until it clears.

Read the full terms

Wired into your stack

Reads from

  • Jira
  • GitHub
  • Zendesk
  • Datadog
  • Sentry
  • Google Workspace
  • Microsoft 365
  • Confluence

Acts in

  • Okta
  • Microsoft Entra ID
  • Jira
  • GitHub
  • Slack

Reports to

  • Grafana
  • Google Sheets
  • Power BI
  • Slack

The numbers in engineering and IT

84% of developers use or plan to use AI tools, up from 76% a year earlier, per the 2025 Stack Overflow Developer Survey.

Stack Overflow · 2025

66% of developers say their biggest frustration with AI tools is answers that are almost right, and 45% say debugging AI-generated code takes more time, in the same survey.

Stack Overflow · 2025

90% of technology professionals use AI at work, yet 30% have little or no trust in AI-generated code, per DORA's 2025 State of AI-assisted Software Development.

DORA (Google Cloud) · 2025

19.2% of Canadian businesses now use AI to produce goods or deliver services, triple the rate of two years earlier, per Statistics Canada.

Statistics Canada · 2026 · 9,251 business responses from a 21,105 sample, fielded April to May 2026 (Canadian Survey on Business Conditions)

Where the system stops

What we will not automate

No agent gets standing production access, so deploys, schema changes and admin grants run only after your explicit sign-off.

Agents run on scoped credentials you grant, every action is logged, and nothing writes to production without a human approval.

Read our full security posture

Three ways to start

Free audit

We map the department and hand back a ranked plan. Yours to keep.

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First build

One system, fixed scope, built in your stack and covered by the guarantee.

See the first build

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Fifteen minutes with James. Bring the bottleneck, leave with an answer.

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Start free. Know your number in five days.

A 3 to 5 day audit of your operations, ending in a plan with the ROI math attached. No obligation.

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5x ROI in 30 days. Or we work for free.

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