Free · 3-5 days · No obligation
AI Opportunity Audit
We map your operations, find the highest-ROI automations, and hand you a ranked plan with payback math. Yours to keep, whoever builds it.
No obligation. No follow-up sequence.
AI front desk
A front desk that catches every channel and never drops a thread
Email, chat, SMS and web messages in one triaged inbox with the history attached. Replies are proposals until a person OKs them. 5x ROI in 30 days. Or we work for free.
Teams we build for
- Hoyes Michalos
- Nurse Next Door
- Fedi
- UBC Sauder
- Merchant House Capital
- Picton Investments
- Campbell Froh May & Rice LLP
- Barnakl
- Hungerford
- Breez
Teams we build for
- Hoyes Michalos
- Nurse Next Door
- Fedi
- UBC Sauder
- Merchant House Capital
- Picton Investments
- Campbell Froh May & Rice LLP
- Barnakl
- Hungerford
- Breez
Teams we build for
- Hoyes Michalos
- Nurse Next Door
- Fedi
- UBC Sauder
- Merchant House Capital
- Picton Investments
- Campbell Froh May & Rice LLP
- Barnakl
- Hungerford
- Breez
The problems this solves
01
Every channel is its own inbox.
Email in one tab, chat in another, texts on somebody's phone. Whoever checks last finds the message that mattered.
02
Replies depend on who answers.
The same question gets a different answer on different days. Nothing anchors the reply to what the business actually promised.
03
The history is missing at the worst moment.
The client already explained the problem twice. The person replying cannot see either explanation, so they ask again.
04
After hours, the silence costs you.
A message that lands at night sits unread until morning. By then the sender has found someone who answered.
What we build
01 · Intake
Email, chat widget, SMS and web form messages land in one inbox, each carrying its sender history and the full thread.
02 · Triage
Messages are sorted by urgency and topic, so the queue reads in the order that matters.
03 · Proposed replies
A drafted answer waits on every routine thread, grounded in your policies. A person reads it, edits it and OKs it before it goes anywhere.
04 · Escalation
Anything regulated, judgment shaped or upset goes to the right person as a warm handoff, with the context carried over instead of retyped.
05 · After hours
Overnight and weekend messages get an acknowledgment at once, then wait in the morning queue instead of an unwatched inbox.
What's included
- One triaged inbox across email, chat, SMS and web messages
- Reply proposals grounded in your policies, approved by a person
- Escalation rules you set, with warm handoffs that carry the thread
- Your team trained to tune the triage without us. Cancel anytime
Where this lands hardest
AI for healthcare clinics→
Appointment requests acknowledged fast, clinical questions routed warm to staff.
AI for hospitality→
Booking questions answered while the desk is busy with the guests in front of it.
AI for automotive and dealerships→
Service requests and parts questions triaged before the sender tries the next shop.
AI for law firms→
Intake messages acknowledged at once, legal questions handed warm to a lawyer.
Weeks, not quarters.
How the full engagement works01 Discovery
WEEK 0
02 Prototype
WEEKS 1-3
03 Deploy & train
WEEKS 4-8
04 Run & improve
WEEK 9+
How we build it
Step 01
Merge the channels before drafting a word.
The first build gets every channel into one triaged inbox with the history attached. A good reply drafted against half the thread is still a bad reply.
Step 02
Propose replies, then earn the routine ones.
Proposals start on the simplest threads. Coverage widens only as the approvals hold up without edits.
Step 03
Wire the escalation before the volume.
The warm handoff paths are tested first, because a dropped hard question costs more than a slow easy one ever will.
What we will not automate
Promising a client anything. Every reply is a proposal until a person OKs it, and a question about money, scope or a regulated matter goes to a person with the thread attached, never to a template.
What that means in practice
Agents and orchestration
AI that does the work instead of just answering: looks things up, calls your systems, completes multi-step tasks, and knows when to hand off to a human.
Where we stop. Multi-agent swarms are oversold; most jobs need one well-guarded loop. If a cron job and a script solve it, that is what we build, because 90 percent per-step accuracy compounds to 59 percent over five chained steps and no framework changes that arithmetic.
Retrieval and RAG
Connecting AI to your actual documents so it answers from your knowledge, accurately and with citations, instead of making things up.
Where we stop. A dedicated vector database is justified by scale, not by default. Most of RAG quality is won or lost in chunking and indexing strategy, not in the model choice, and we have walked clients back from RAG to plain search when that was the honest answer.
Security, privacy and governance
Keeping your data yours, and your AI safe to put in front of customers.
Where we stop. We do not claim certifications we do not hold, and we will not ship a customer-facing agent without a human gate and an eval suite. If a vendor cannot offer no-training terms, it does not get into the stack.
Questions? Straight answers.
Also built here
Three ways in
Three ways in. No long discovery.
Paid · Fixed scope
First Build
One high-ROI system, built on your real data and deployed in your stack, with your team trained to run it. Fixed scope. Quoted after the audit. Covered by the 5x ROI guarantee.
Scope my first build
Paid up front. Cancel anytime after.
Free · 15 min
Intro Call
Fifteen minutes with James, not a sales rep. Bring your worst bottleneck, leave with a straight answer.
Book 15 minutes
No pitch deck.
Every first build is covered: 5x ROI in 30 days. Or we work for free. Read the full terms
Start free. Know your number in five days.
A 3 to 5 day audit of your operations, ending in a plan with the ROI math attached. No obligation.